Hot Topic: The importance of a single email address in LinkedIn
Starting this month, April Kelly who runs Customer Support will highlight the question that’s on top of mind for users. So, this week, we’ve a question that a few users had raised in a recent blog post. “Why do I receive the “You’re not the intended recipient” message?”. Here’s why:
On LinkedIn your primary email address serves as your account number. This email address will also be the one that all LinkedIn correspondence is sent to, such as invitation notifications. If you have more than one active email address it is important that you register all of them on one LinkedIn account to ensure that you receive all of your communications and establish all of your connections on one account. If a friend sends you an invitation at an email address that is not registered with your LinkedIn account, you may inadvertently create a new account with that email address.
Here are a couple of tips on making email modifications.
To add a new email address to your LinkedIn account:
* Click the “Account & Settings” link at the top of almost any page
* Under “Settings,” find “Personal Information” and click “Email Address”
* On the “Email Address” page, click the “Add Email Address” button
* Enter the new email address and click “Add email address”
To change the primary email address for your account:
* Click the “Account & Settings” link at the top of the home page
* Under “Settings,” find “Personal Information” and click “Email Address”
* On the “Email Address” page, click the “Add Email Address” button
* Enter the new email address and click “Add email address”
When you receive the confirmation message at the new email address:
* Click the confirmation link in that message
* You will be taken to a web page on the LinkedIn site
* Click “Confirm”
* Sign in to your account using the new email address
* The new email address will be confirmed and can be used to sign in to your account
To make the new email address your primary email address for all LinkedIn communications, return to the “Email Address” page, select the new address, and click “Make Primary.”
Remember one of the largest problem areas which evolves if you do not house all of your email addresses within one account is that you end up with multiple accounts. Currently we do not have the ability to merge accounts and our only alternative is to close accounts and re-establish connections. We would like to help you avoid this problem area through consolidation of all of your email addresses onto one account.
trackback
http://blog.linkedin.com/2007/10/05/the-role-of-an/trackback/
Maryam Abdallah October 8th, 2007
Why can’t I receive/send regular emails to my inbox on Linkedin instead of being directed to my other email addresses? It would certainly enhance communication & could prove to be more practical.
Richard Moroney October 9th, 2007
One problem I have with LinkedIN email addresses is the requirement to verify them. I have a few old email addresses (school, past work) that would be valuable for friends to recontact me with, but can’t verify them as they are no longer active.
If these unverified addresses are in my profile, do they still enable people to send me invitations?
Linda Uslaner October 19th, 2007
I wish I would have read this before. I recently switched jobs and do not have access to my old email address. I had autosaved my password, so now I do not know what it was. It seems my only option is to close the account and re-invite all my contacts to connect. That is very time consuming and could be annoying to them. Also I have recommendations that I fear will now disappear. There has to be a better more customer-centric way to do this.
sanjeev October 31st, 2007
Recently i open an account with LinkedIn, Perhapes i did not confirm the LinkedIn email on time which sent in the email box as confirming the account, I did confirm later. Now it does not allowing me to update anything in my account, Each time i update or add anyting it ask for the password, and whole thing repeat again. Though i am able to connect my account!!!
Any idea what is the issue, I don’t want to create Linedin account in any other emailid.
sanjeev
rosemary Murphy December 3rd, 2007
I keep receiving invitations at rosemary@murphydesign.net but can not make the connection. The email address Linkedin has is rmurphy@pond.com
Invitations are From Jacqueline Schulgen, Stacy Finch and Stephanie Hinaman — when I click on them to respond, I get a window that says that I am not the intended recipient of this email…the message in my email states that there are 7 messages awaiting response but my inbox only has 2 old messages and no new ones….hmm
I tried to add my “normal” work email but there was a problem adding rosemary@murphydesign.net– can you help?
chuck balkon January 15th, 2008
When trying to confirm email all I get is:
A confirmation email has been sent to email_me@united.net
I have hit ’send confirmation email’ several times, logged into webmail.united.net but cannot find email address to confirm email. I am not technically challenged. What gives?
thanks,
Badri June 25th, 2008
I had created a linkedin account using an email id but in a burst of activity, created another one with a new email id. I have more connections in my new account.
When I tried to add my old email id as an email address, I repeatedly got the message, unable to link …
Would love your support to get it resolved
Badri
Mario Sundar July 2nd, 2008
Thanks all for your comments.
If you’d like all your questions answered (many of which have been answered in previous blog posts), please check out our brand new customer service center that has a list of the most asked questions with appropriate answers.
http://linkedin.custhelp.com
John Tepper Marlin August 16th, 2008
There’s a Catch-22 with your proposal. I seem to have two LinkedIn profiles. But I can’t add any of the email addresses from one to the other because they are taken and LinkedIn can’t add them. This is a serious flaw in the LinkedIn program as shown by some of the comments.