Introducing LinkedIn’s Online Customer Service Site
As readers of the LinkedIn blog, I’m sure many of you have left comments both in response to the posts themselves as well as to questions that you may have on LinkedIn related features. Starting this week, you can access the most current information that we gather at Customer Service through our new online customer service area.
What’s New?
1. More FAQs
Nearly 40 pages of them! We have an expanded and constantly updated compilation of the most frequently asked questions that you can search through. These FAQs are based on an aggregation of questions we receive at customer service and we are working on ways to also include feedback from the blogosphere into that pool of FAQs.
2. Feedback form
If the nearly 400 FAQs don’t help, feel free to submit your question to us. Your feedback, whether it be feature related or technical will then be rerouted back to the pool of FAQs for everyone’s benefit.
Feel free to leave a comment on the blog or better still if you’ve service feedback, head over to the new online customer service area. Thanks!
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Surya April 23rd, 2008
how to close LinkedIn account?
Regards
Rakesh Sud April 23rd, 2008
I am waiting for additions to invitations. I have only 30 odd invitations left.
Justo Hidalgo April 23rd, 2008
Dear April,
I have to say I am very dissapointed with the “user experience” of the customer support group. My account was suspended more than a month ago. The initial reason was clear: I participated in a mashup contest and wanted to show the powerful idea of mashing up Salesforce.com with LinkedIn. Since LinkedIn does STILL not offer a public API, I used a web automation tool to access two pages of my own contact information. Since the contest required a 5-minute pith for two straight hours, for two days, I was suspended by LinkedIn. I understand that, since you don´t know what I was doing (even though a simple check of your trace would have shown that I was always accessing the same data… strange massive data collection…).
What I am angry with is with the responses I got from your team. Your basic reply to my initial explanation was “We don´t want to understand the reasons, you are suspended for a month”. I sent a reply to that message that was never replied back. A month later, my account is still suspended. Yesterday (a month and a day later), I sent another message to your (brand new) support website, and I am still waiting for a response.
We have also tried to get in contact with some of your executives in order to find possible ways to collaborate, since I think the example I showed at the contest, and others, are things that can be interesting for you. Still waiting…
LinkedIn seems to be very proud of being at the edge of social networking, but if this company is not able to follow a simple conversation like this one, I guess you should just focus on other areas, instead of on the Web 2.0, social-based, mashup-driven community.
As I stated in one of my messages to your support team, I believe LinkedIn is a very useful and powerful tool, so I hope this can be solved as soon as possible.
Regards,
Justo Hidalgo
Denodo Technologies
Don Warden May 2nd, 2008
April, I cannot get this to work. Please have someone contact me via e-mail to resolve another problem I am now having since your maintenance window las night.
thank you!
Don
rocy May 5th, 2008
You have done an exceptional job in creating and designing this website. My Congratulations to you!!! Very informative!! Keep up this great resource. Greetings from OptimusCISS Continuous Ink Supply System, the original UNLI-INK ng Bayan! For provincial dealer inquiries,pls.visit us at http://www.optimusciss.com
rocy May 5th, 2008
You have done an exceptional job in creating and designing this website. My Congratulations to you!!! Very informative!! Keep up this great resource. Greetings from OptimusCISS Continuous Ink Supply System, the original UNLI-INK ng Bayan! For provincial dealer inquiries,pls.visit us at http://www.optimusciss.com
April Kelly May 21st, 2008
Justo & Don,
Thank you for your responses. I will reach out to you individually to resolve your issues.
All the Best,
April Kelly