Comments on: Introducing LinkedIn’s Online Customer Service Site http://blog.linkedin.com/2008/04/22/introducing-the-2/ The corporate blog of LinkedIn, the world's largest professional networking site. Sat, 12 Dec 2009 02:37:13 +0000 http://wordpress.com/ hourly 1 By: April Kelly http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1653 April Kelly Wed, 21 May 2008 21:27:15 +0000 http://wptheme.site/?p=120#comment-1653 Justo & Don, Thank you for your responses. I will reach out to you individually to resolve your issues. All the Best, April Kelly Justo & Don,
Thank you for your responses. I will reach out to you individually to resolve your issues.

All the Best,

April Kelly

]]> By: rocy http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1652 rocy Tue, 06 May 2008 02:52:00 +0000 http://wptheme.site/?p=120#comment-1652 You have done an exceptional job in creating and designing this website. My Congratulations to you!!! Very informative!! Keep up this great resource. Greetings from OptimusCISS Continuous Ink Supply System, the original UNLI-INK ng Bayan! For provincial dealer inquiries,pls.visit us at http://www.optimusciss.com You have done an exceptional job in creating and designing this website. My Congratulations to you!!! Very informative!! Keep up this great resource. Greetings from OptimusCISS Continuous Ink Supply System, the original UNLI-INK ng Bayan! For provincial dealer inquiries,pls.visit us at http://www.optimusciss.com

]]> By: rocy http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1651 rocy Tue, 06 May 2008 02:50:41 +0000 http://wptheme.site/?p=120#comment-1651 You have done an exceptional job in creating and designing this website. My Congratulations to you!!! Very informative!! Keep up this great resource. Greetings from OptimusCISS Continuous Ink Supply System, the original UNLI-INK ng Bayan! For provincial dealer inquiries,pls.visit us at http://www.optimusciss.com You have done an exceptional job in creating and designing this website. My Congratulations to you!!! Very informative!! Keep up this great resource. Greetings from OptimusCISS Continuous Ink Supply System, the original UNLI-INK ng Bayan! For provincial dealer inquiries,pls.visit us at http://www.optimusciss.com

]]> By: Don Warden http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1650 Don Warden Fri, 02 May 2008 10:14:08 +0000 http://wptheme.site/?p=120#comment-1650 April, I cannot get this to work. Please have someone contact me via e-mail to resolve another problem I am now having since your maintenance window las night. thank you! Don April, I cannot get this to work. Please have someone contact me via e-mail to resolve another problem I am now having since your maintenance window las night.

thank you!

Don

]]> By: Justo Hidalgo http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1649 Justo Hidalgo Thu, 24 Apr 2008 03:55:07 +0000 http://wptheme.site/?p=120#comment-1649 Dear April, I have to say I am very dissapointed with the "user experience" of the customer support group. My account was suspended more than a month ago. The initial reason was clear: I participated in a mashup contest and wanted to show the powerful idea of mashing up Salesforce.com with LinkedIn. Since LinkedIn does STILL not offer a public API, I used a web automation tool to access two pages of my own contact information. Since the contest required a 5-minute pith for two straight hours, for two days, I was suspended by LinkedIn. I understand that, since you don´t know what I was doing (even though a simple check of your trace would have shown that I was always accessing the same data... strange massive data collection...). What I am angry with is with the responses I got from your team. Your basic reply to my initial explanation was "We don´t want to understand the reasons, you are suspended for a month". I sent a reply to that message that was never replied back. A month later, my account is still suspended. Yesterday (a month and a day later), I sent another message to your (brand new) support website, and I am still waiting for a response. We have also tried to get in contact with some of your executives in order to find possible ways to collaborate, since I think the example I showed at the contest, and others, are things that can be interesting for you. Still waiting... LinkedIn seems to be very proud of being at the edge of social networking, but if this company is not able to follow a simple conversation like this one, I guess you should just focus on other areas, instead of on the Web 2.0, social-based, mashup-driven community. As I stated in one of my messages to your support team, I believe LinkedIn is a very useful and powerful tool, so I hope this can be solved as soon as possible. Regards, Justo Hidalgo Denodo Technologies Dear April,

I have to say I am very dissapointed with the “user experience” of the customer support group. My account was suspended more than a month ago. The initial reason was clear: I participated in a mashup contest and wanted to show the powerful idea of mashing up Salesforce.com with LinkedIn. Since LinkedIn does STILL not offer a public API, I used a web automation tool to access two pages of my own contact information. Since the contest required a 5-minute pith for two straight hours, for two days, I was suspended by LinkedIn. I understand that, since you don´t know what I was doing (even though a simple check of your trace would have shown that I was always accessing the same data… strange massive data collection…).

What I am angry with is with the responses I got from your team. Your basic reply to my initial explanation was “We don´t want to understand the reasons, you are suspended for a month”. I sent a reply to that message that was never replied back. A month later, my account is still suspended. Yesterday (a month and a day later), I sent another message to your (brand new) support website, and I am still waiting for a response.

We have also tried to get in contact with some of your executives in order to find possible ways to collaborate, since I think the example I showed at the contest, and others, are things that can be interesting for you. Still waiting…

LinkedIn seems to be very proud of being at the edge of social networking, but if this company is not able to follow a simple conversation like this one, I guess you should just focus on other areas, instead of on the Web 2.0, social-based, mashup-driven community.

As I stated in one of my messages to your support team, I believe LinkedIn is a very useful and powerful tool, so I hope this can be solved as soon as possible.

Regards,

Justo Hidalgo
Denodo Technologies

]]> By: Rakesh Sud http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1648 Rakesh Sud Wed, 23 Apr 2008 17:43:53 +0000 http://wptheme.site/?p=120#comment-1648 I am waiting for additions to invitations. I have only 30 odd invitations left. I am waiting for additions to invitations. I have only 30 odd invitations left.

]]> By: Surya http://blog.linkedin.com/2008/04/22/introducing-the-2/#comment-1647 Surya Wed, 23 Apr 2008 10:19:06 +0000 http://wptheme.site/?p=120#comment-1647 how to close LinkedIn account? Regards how to close LinkedIn account?

Regards

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