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1. Oops! LinkedIn Goes Down, Can’t Get Up February 3rd, 2009

   [...] to many backed up messages, specifically LinkedIn’s Message Queuing. Explantion is up on the LinkedIn Blog: Many of you trying to use LinkedIn between 2:18am and 4:08am US Pacific time this morning, and [...]

2. Joep Wijman February 3rd, 2009

   Lloyd,
   Thanks for the update.
   However, since about a week I experience uploading my connections is impossible. Refreshing page, sign out/sign in/reboot does not help. Informed your customer service and they sofar have no clue and escalated. Please help, since I do love a good working LinkedIn and have a $200 worth business account. I won’t say it’s my lifeline, but it comes close <>
   Best,
   Joep

3. smnbss February 3rd, 2009

   guys, let us know if it was a performance problem with MSMQ, if you use it.
   I’m using the same on a project and might be useful information to know if the failure is related to the technology.

   thanks guys :D

4. CloudAve February 3rd, 2009

   LinkedIn’s Revenge: TechCrunch Down…

   If you blog, or have any sort of web presence, [...]…

5. Bill Brown February 3rd, 2009

   On January 27th, I was told that people trying to recommend me sent in text but it never appeared on my page. I also had trouble trying to send a request for recommends.

6. LiknedInが落ちてしまって復旧ならず！（更新：原因はメッセージキュー） February 3rd, 2009

   [...] Update 4: 問題の原因はメッセージの処理が追いつかなかったことにあるようだ。具体的にはLinkedInのメッセージキューが溢れてしまったらしい。説明がLinkedIn Blogに掲載されている。 米国太平洋標準時の本日2:18amから4:08amに渡ってLinkedInを利用しようとしたほとんどの人々、および6:10amから7:43amの間に利用しようとしたすべての人々にサービスを提供することができませんでした。このようなことはあってはならないことで、利用者の皆様にご不便をおかけして大変申し訳なく感じております。投稿記事やメッセージについてはきちんと処理されておりますのでご安心ください。 [...]

7. Jeanne DeRose February 3rd, 2009

   I have been getting this message on my screen since 2pm EST, each time I click on my Connections.
   “An error has occurred, try refreshing the page”
   I have done this, have also checked my privacy settings to make sure “hide” was not checked.
   I logged the issue with customer service, have not had a reply and still have no contacts.
   Can you please tell me when this will be resolved?

8. John Moore’s Weblog February 3rd, 2009

   [...] http://blog.linkedin.com/2009/02/03/%e2%80%9csorry-couldn%e2%80%99t-display-the-page%e2%80%9d-earlie... [...]

9. Jay Cuthrell February 3rd, 2009

   Hey Lloyd,

   I hope you have a chance to follow up with a root cause analysis.

   Linkedin popularity has soared of late. This ramp in traffic appears to be in conjunction with many new features and updates that appear in the UI. Many of us using Linkedin have seen some variability in how cached elements or queries are rendered to the user.

   It would be quite interesting to see what is determined as the stress points and how these manifest in features used by the various tiers of accounts, settings, and exposed (user defined) elements of the rendered UI.

   While transparency and protecting your own team IP might be at odds, the things a popular destination takes on to be a more available popular destination are often quite fascinating.

   So, again, I hope to hear more details. Those details would be appreciated by many on the service.

   Thanks,
   Jay

10. Patrick OMalley February 4th, 2009

    I was the VP of Operatoins for the search engine that was tied with GOogle bak in the year 2000, and you may want to try this idea.

    If you are going to be down, educate your users with a clear error page that says that

    - you apologize
    - you know there is a problem
    - you are working on it
    - you expect it to be fixed by 10 AM PST

    Its really frustrating to be a user and not know if LinkedIn even knows they have this problem, or if I am the only one having it.

    Another nice option would be to have a brief eplanation on our home pages (maybe even in place of an ad for a day) after it happens so that we don’t have to go check the blog.

11. Oops! LinkedIn Goes Down, Can’t Get Up | Kawink Blog February 4th, 2009

    [...] to many backed up messages, specifically LinkedIn’s Message Queuing. Explantion is up on the LinkedIn Blog. Read the rest of this article at TechCrunch » Share and [...]

12. Website Monitoring, Web Uptime Monitor Service, Server Uptime Monitor » Oops! LinkedIn Goes Down, Can’t Get Up February 4th, 2009

    [...] Update 4: The problem was too many backed up messages, specifically LinkedIn’s Message Queuing. Explanation is up on the LinkedIn Blog: [...]

13. Mario Sundar February 4th, 2009

    @Patrick,

    Thanks for your feedback and patience. As you’re probably aware, this blog post was created at the earliest to educate our users about the downtime.

    Mario from LinkedIn

14. Algo pasa con la calidad y la disponabilidad de los servicios web - Un Blog Más February 4th, 2009

    [...] Ayer era LinkedIn, la que se quedaba cerca de 1 hora sin ofrecer servicio (devolviendo errores 500) debido a un problema de gestión de colas del correo interno que podemos utilizar los usuarios de esta red social (Inmail). Una vez solucionado el problema, LinkedIn no tardó nada en pedir disculpas en su blog corporativo. [...]

15. Jeanne DeRose February 4th, 2009

    This is day two of not being able to display my conections. I have not had a reply back from customer service as I did log the issue with them yesterday.

    I also had a co-worker send me an invitation today, I just accepted it and that new one does not show either.

    Could we please get a response to this issue?

    Thanks in advance.

16. Meera Sridharan February 5th, 2009

    I am having several problems with Direct Ads at Linked in. I have tried writing emails to the Ad team but have received no response so far.

    Is there a problem with Direct Ads?

    Thanks,
    Meera

17. Justin Moore February 11th, 2009

    I have had problems with LinkedIn all week. I can’t add to my network, reply to posts, or really do anything other than look at profiles.

    It asks me to enter my login info, but then says “There was an unexpected problem that prevented us from completing your request.” This has been going on for days.

    What gives and when will I be able to continue adding my network – the purpose of the site??

    Many thanks,
    Justin Moore

18. Mario Sundar February 17th, 2009

    @Justin,

    If you continue having recurring problems with LinkedIn, it may be an isolated incident. I’d recommend contacting our customer support team.

    Let me know if the problems persist.

19. Mario Sundar February 18th, 2009

    @Meera,

    Not sure what exactly you’re referring to.

    Mario from LinkedIn

20. michael caruso March 4th, 2009

    I have been having issues for the last few weeks and can not use linkedin. I try to communicate or log-in to send mail but I get errors like this every time: The connection to the server was reset while the page was loading.The network link was interrupted while negotiating a connection. Please try again.

    I can not send a message to customer service, it gives the same error on the page.

    Please let me know how best to proceed.

    Thanks,

    Michael

21. Matt French March 5th, 2009

    Messages actually get sent? Huh? That’s a new one. Usually linkein just spins its wheels whenever I ask it to do anything.

22. Mario Sundar March 9th, 2009

    @Michael,

    Let me know if you are you still having the problem.

    Mario from LinkedIn

23. dirkfrey March 23rd, 2009

    @ Bill Several Recommendation issues were resolved recently. If your specific issues were not resolved with these changes, please contact Customer Service by clicking on ‘Customer Service’ at the bottom of your home page. This will allow you to submit your issue and be contacted by a customer service representative. Thank you for your patience in resolving this issue.

24. dirkfrey March 23rd, 2009

    @ Jeanne -I have escalated this issue on to Customer Service. The issue of your not being able to display your connections issue should be resolved. In regards to your second item: It is very possible that you may have two LinkedIn Accounts. A customer service rep will be in contact with you within the next 2 days to identify if that is truly the case. Thanks for you patience in resolving this issue.

25. Christiane Daugherty March 27th, 2009

    Looks like I’m having the same problems everyone else is having. All along I thought it was my laptop but it’s now on my PC too. I can’t do anything. When I try it just spins.

26. Dave J. Cale April 8th, 2009

    I have virtually given up on LinkedIn, which is VERY unfortunate. I have been unable to view my connections for well over 30 days…and what is the point of LinkedIn without that feature??

    It appears that many others are experiencing this same challange. I have been informed by a customer service representative that they show no issues on my account…from their perspective. I have logged in/out and attempted to use the site from 3 different browsers, but with the same result…cannot view contacts.

    After reading that many others users are experiencing the same issue, the fact that the issue remains after being reported several weeks ago and receiving the same response from LinkedIn support, it becomes more obvious that perhaps LinkedIn cannnot find an issue or is unable to address it.

    Regardless…it is unfortunate that such a useful business tool may be lost.

27. Dirk Frey April 14th, 2009

    @ Dave – The issue was recently resolved for the majority of members experiencing this issue. It was discovered that members logging into their account from work could not access their connections because the URL string was too long and being rejected by corporate firewalls. The URL string has now been shortened. If the issue continues try using the Firefox browser. This is not a permanent work around and we are continuing to investigate some possible changes that may have been made the IE browser that can at times effect the member experience by somehow not displaying java scripts.

    For members having problems accessing their connections list here is another link that should give you access to your information. Click on a name in your connections and go to the profile to send a message.
    http://www.linkedin.com/connectionsnojs.

28. Dave J. Cale April 14th, 2009

    Dirk,

    Alas…I am able to view my connections (re: Post 04/08/09). I am truly LinkedIn again and all systems are a go.

    I will have to assume that the long URL string was the issue since the site works on all browsers as well as all computers (home/work).

    Thanks again.

    -Dave

29. Dirk Frey April 16th, 2009

    @ Dave -That is so great to hear!

30. Cheryl May 14th, 2009

    I have not been able to log onto Linked In for over 3 days. I continually get the message, “sorry, this link is broken.” This has happened several times before but it had not happened for a while so I thought the problem was fixed. Help!

31. Dirk Frey May 19th, 2009

    @Cheryl – it appears this has been resolved an you have been able to log in. If this is not the case please contact our Customer Service group to assist you in troubleshooting your issue. Thanks.

32. Laurent May 31st, 2009

    Is LinkedIn broken? Since a couple of days, LinkedIn doesn’t display correctly. It looks like CSS is not loaded correctly. I tried it both with Firefox & IE. Anybody has the same problem?

33. Brad June 5th, 2009

    Yes, we have been havign the same problem with CSS for some time when users try to access the page from our office.

34. Vidya Vyas June 15th, 2009

    I haven’t been able to access my connections or send reply to messages for the last 12 days. I’ve tried both Firefox and IE and tried clearing cookies as well, but nothing helps. The first time this happened with my home PC I tried using on my laptop. Everything worked fine for a couple of days and again the same problem-unable to view my connections. Can someone help because I don’t even have access to the support section to lo a complaint.

35. Aaron June 24th, 2009

    Laurent, Brad,

    I have been having the same problem for several weeks now, as well. LinkedIn’s formatting is completely wonky – most of the time, it appears as though the CSS was either completely missing or not loaded; sometimes it displays the entire page in an 8pt font. Tested in IE7 and FF 3.0.11

    -Aaron.

36. boshove August 18th, 2009

    i’m not able to add a short note when i’m trying to invite a new connection.

    next to that today there’s a lot of pages that don’t open on linkedin.

    what’s the problem ? and in what time do you expect to have linkedin up and running?

    thx, henk

37. Dirk Frey August 26th, 2009

    @boshove (henk)- The issue you are referring to has been resolved you should be able to personalize your messages again. Sorry for the inconvenience.- Dirk

38. Rajdeep Golecha September 27th, 2009

    The linked on my LinkedIn profile does not seems to work correctly. Can someone tell me what the problem is.

39. Dirk Frey September 29th, 2009

    @ Rajdeep Golecha- If you are still having this issue, please contact our Customer Service team with the following specifics: the link name or title, the page you are attempting to access it from and the specific issue you are having (are you getting an error message, screen won’t display etc). They should be able to begin to trouble shoot your issue. After clicking on Customer Service at the bottom of your home page, you may have to do a search on a topic first. If a FAQ is not provided that answers your question you can click on the ‘Ask Customer Service’ tab(appears after your first search) at the top of the page and provide the specifics I suggested above.

40. Karo October 12th, 2009

    For more than two weeks now i’ve been having challenges accessing my connections.

    What could be the problem?

    Thanks.

41. Rajesh S November 17th, 2009

    Hi,

    For the last one month, I have been unable to add any contacts or join groups. In fact apart from logging into my account there is hardly anything I am able to do.
    I use IE6.0 and the message that I get is
    “The page cannot be displayed”.

    Would really appreciate if someone could help/guide me with this.

    I think this is a great tool to stay professionally connected and it would be a shame not to be able to use it..

    many thanks,
    Rajesh

42. Mario Sundar November 17th, 2009

    @Rajesh,

    Sorry to hear that. I’ve forwarded your issue to our customer service team and they’ll be in touch with you shortly.

43. angelique November 20th, 2009

    Since a few weeks I’m experiencing problems with linkedin:

    I cannot go to my messages and I cannot alter my state.
    I have tried every browser I have: firefox, camino, and safari, but on all browsers the problems arrouse.

    is this a security thing? and if so: how do I change it?

    ps: using mac os 10,6