This is part of our success story series where LinkedIn users share their best practices on using LinkedIn more effectively to advance their career or business. Today’s user story comes from Thomas Merlino, small business owner at InControl Technical, who discovered how LinkedIn could help his small business grow outside of where he lived.

How I used LinkedIn as a beginner

Never underestimate the power of social networking.  When I first signed up for a LinkedIn account, it was primarily to network with peers in my area.  I am now a small business owner who utilizes LinkedIn as a means to help gain customers outside of our local geographical area.

My business, InControl Technical, was started in February 2007.  My vision was to provide simple and straightforward technical services to the area where I live, work, and play.  I wanted to connect with other professionals and business owners in the local Erie, Pennsylvania area, so I decided to create and administer a group on LinkedIn called LinkedErie.  I, along with some others in the group, promote our individual businesses and discuss everything from politics to the local economy on the LinkedErie discussion board.  It has been a tremendous help to get to know some of my current and potential customers through this group on LinkedIn.

My Aha! moment: How a future client found me on LinkedIn

Soon the time came when I realized another advantageous benefit of social networking and LinkedIn.  While I was working towards building a sizable local customer base and getting our name out there, InControl Technical was contacted by a company out of Greenville, South Carolina.  They found us on the Web by doing a search for “computer repair erie pa” and found my LinkedIn profile that I link to from our Web site.  After viewing my credentials and seeing the recommendations on my LinkedIn profile, the company felt that InControl Technical would be a good fit for their clients in Erie, PA.  The company that contacted us installs and services equipment that is tied in with local servers at various law enforcement agencies.  Based on the recommendations and credentials posted on my LinkedIn profile and the pricing information that is readily available on our Web site, this company felt comfortable trusting us to service their installed server equipment at a reasonable cost.

Since then, we’ve received calls from other companies outside of our immediate area wanting to utilize our services to assist with everything from temporary small projects to dedicated ongoing support for field employees who don’t have access to a corporate information services department.  Without the enormous power and potential of social networking and LinkedIn, I truly believe that the task of expanding outside of invisible geographical walls would be much more difficult to accomplish.
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[LinkedIn Tip] Optimize your LinkedIn profile with appropriate keywords to be found easily by clients

I’m sure many of you reading this post may wonder how you can reap similar benefits by optimizing your LinkedIn profile for keywords pertaining to your consultancy (both for freelancers or small businesses). For starters, make sure your LinkedIn profile is up-to-date with the latest information on your small business offerings.

For example. Not only is Thomas’ profile summary up-to-date, but he’s also updated the “Specialties” section with a list of keywords related to the technical consulting offered by his small business. You may notice that the keywords he’s added are also localized mentioning Erie, Pennsylvania. This is a great way to come up in search results when prospective clients search for vendors in that particular location. In this particular example Thomas’ profile showed up when the prospective client searched for “computer repair erie pa” and found 14 results, the first of which was Thomas’s profile.

If you’re looking for vendors, don’t stop with basic search. Try advanced people search that allows you to slice and dice across multiple facets including location, industry; even groups that you belong to.

Update your LinkedIn Profile Summary and Specialties now

This is part of our success story series where users share their tips and tricks on using LinkedIn more effectively. Today’s user experience story comes from Divya Gugnani, a venture capitalist and principal at First Mark Capital who provides companies with strategic and operational guidance to achieve their visions. Read more on one of her more recent sponsorship deals she closed, with the help of a LinkedIn connection.

I’m a LinkedIn evangelist, and as a startup CEO, I’ve become an even bigger fan. I love all things social media and happily ride the Twitter, Facebook, MySpace, and Yahoo! Buzz wave. What makes LinkedIn different and incredibly helpful is the instant access to my professional network with an easy to use interface. As a former venture capitalist I used LinkedIn to source deals, check references for management, and connect with entrepreneurs. Today I run a media company in the culinary space, Behind the Burner, where we leverage a network of over 250 culinary experts to package their best tips, tricks and techniques in the form of short videos, articles and blogs. We also offer tools and ingredients the experts recommend at a discount. We actively virally market our food and beverage tips learned Behind the Burner and I take this same sharing approach on LinkedIn.

I’ve networked and participated in various entrepreneur, startup, food and wine enthusiast groups on the site, from ONEKO Internet Entrepreneurs to Slow Food to Food Service Professionals Network. People regularly send me inMail for culinary how-tos, restaurant insights, small business questions and entrepreneurial advice. Sometimes these interactions result in new business relationships.

Last month, Michael Gross (CEO of AJ Madison) one of the country’s largest e-commerce appliance retailers, reached out to partner with us on one Behind the Burner’s video segments through LinkedIn. He wanted to further market his appliance brand and we were considering doing a piece on summer grilling, and so we made a deal. They sponsored the segment and offered a e-commerce deal so our members can enjoy free shipping on appliances through Labor Day and as a result, they got a great professional, widely syndicated video segment highlighting their high end outdoor grills and how to use them.

I also use LinkedIn to generate buzz about my new business and keep my personal and professional network up-to-speed on my culinary happenings. Adding my profile link in outgoing emails adds credibility and the extra qualification nudge with certain requests. Your LinkedIn profile is like a mini resume, that snapshots your skills, experience and offerings and I like being able to subtly sell my expertise, as well as investigate other people’s potential by reviewing their profiles. This has been great resource for recruiting new talent, including writers, videographers, graphic designers and interns.

This is a guest post from our user, Linda Ruck, who runs her own Public Relations and Event Management consultancy in Singapore, Linda Ruck Communications (LRC)  with “a focus on personalized service”. In this post, she shares her best practices on how LinkedIn helped her win three global clients for her small business. You can find more of our user stories here.

Being a small business owner carving out a niche against the big players is very challenging. As with any small business you need to develop viable strategies, seek out opportunities and be creative on how to promote your business, all with a limited budget!

My LinkedIn profile has attracted clients and generated leads and referrals from the US, UK, Australia and throughout Asia seeking to hire expertise to organize their events or run their media and PR campaigns in Singapore and the region.

LinkedIn has proved to be an excellent marketing tool for LRC and more importantly has given me a global presence. My first success though LinkedIn was when I was contacted by a multinational company based in Boston which required a PR consultant in Singapore to support their Asian expansion plans. The company searched LinkedIn to find a PR company in Singapore who had expertise dealing with US based companies. LRC was one of a few companies short listed and after the initial contact and several conference calls they picked my agency to run their inbound media campaign. Having a robust, up-to-date LinkedIn profile definitely helped. Since then I have worked with this company every time they have had a project in the region.

Through opportunities in Linkedin, I have also worked with a $500 million company in the UK who contacted me through a respected mutual Linkedin contact to do their inbound media campaign in Singapore. We were also successful in winning the PR project to launch lavera, the fourth largest organic skincare company in the world.  And we have worked with several other multinational companies listed on LinkedIn, who either found us through common introductions or the LinkedIn’s advanced search.

In addition to my robust profile, I also actively participate in relevant user groups on LinkedIn. Groups is a great platform to engage in discussions and connect with like-minded professionals to learn and share, whether it’s for business or personal interest. And, most importantly, helps establish my thought leadership in a space I’ve carved out for myself as a small business owner.

Linkedin has definitely helped make my company, Linda Ruck Communications, a global player.

Have a LinkedIn experience you’d like to share with us? Submit your story here.

[Ed. note: This is a guest blog post from Ron LaPedis, Principal at Seacliff Partners and describes his journey from being laid off to becoming an entrepreneur with some help from his LinkedIn network]

I am an entrepreneur who was always afraid to quit my day job. I sold rock concert T-shirts in college and even after I began work in the Silicon Valley, I started selling high-end fountain pens from Realpens.com and writing articles for industry magazines. These were little more than hobbies until my first pink slip showed up, after I’d spent nearly 29 years in the industry. After exiting the building and taking stock, it was obvious that networking was the answer. The scuttlebutt was that few people were being hired off the street and recommendations to managers were worth their weight in gold. Using LinkedIn’s advanced search feature, I reached out to old friends and co-workers for references but instead discovered that many of them were independent consultants and actually making a living at it.

While still searching for a full-time job, I began the work to become a trusted adviser on my favorite topic – protecting businesses and people when something goes wrong. I used LinkedIn Answers to get tips and tricks from my contacts on how to set up a consulting business including the need for liability insurance and why I should incorporate as an LLC. To prove my credibility, I used the WordPress application on LinkedIn to publish my regular blog post entries on to my network. An Australian friend of mine saw my posts on LinkedIn and recommended me to a company in Los Angeles. My first contract came quickly, in fact before the ink was dry on my incorporation papers. After that I was requested to author an online article and was paid to write and give two educational sessions at a technology conference – and this all started with a LinkedIn contact.

I am absolutely convinced of the power offered by LinkedIn and I tell all of my friends to build their networks, use the search feature to find people at targeted companies, and get recommendations from co-workers.